TYPICAL FIELD SERVICE CHALLENGES

PROCESS-BASED NAVIGATION

9. Manuals not updated,
difficult to find content, not linked to other relevant content

8. No accurate “as
maintained” BOM for tool, no
mechanism to update BOM

7. Technical Bulletins are not readily available or easy to find

6. Part information maintained
in multiple places, no consistent
ties to alternative-sourced parts

5. Items noticed during
PM/CM operations get lost if
not addressed next shift

4. Inventory Status unreliable resulting in partial part delivery for PMs

3. Tribal knowledge and
expertise not captured or
disseminated effectively

2. PM Checklists & procedure
completion is not validated or captured

1. Users access or enter

data in multiple systems